No leader can install a company culture. It is erroneous to think otherwise. Realistically, a culture already exists whenever a company exists. Culture abhors a vacuum. The best a leader can do is influence the emergence of modifications to a pre-existing culture. Whatever the situation, however, culture makes a great company great. Culture, however, is organic and consists of Human Activity Systems continually in flux. Technically, no one can step into the same culture twice.
Changes in culture occur rapidly in a single hour or slowly over months. For example, a team who enjoyed great success on a project in one month may fail on an “identical” project a year later. The people are the same, requirements the same, technology the same, budget in line with inflation, schedule the same, everything apparently the same, except the result. Culture is that complex. People change in hidden ways that masks the reality of the change and the impact it will have on the situation down-stream. Occasionally, success occurs by accident in spite of the efforts of the team. Nevertheless, the team takes the success.
We believe that a great company culture is a critical ingredient to our success. We also know that people are people and there is only so much we can do at any point in time. So we keep things simple. We focus on results and delivery by clearly articulating expectations that are open to negotiations. However, once employees and managers agree to the conditions of performance, these become the expectations of manager and employee. We do not get into the unresolvable metrics of trust. We do not put people on the spot like that.
What we do instead is see everyone as an adult who either performs or they do not. We manage performance, every day.
That is the bottom line. We are a performance driven culture that exists to solve problems rapidly. At SMI, performance drives culture. With gown-ups, this imperative attracts great people and assists them with delivering their best work. We like to work with people who like to solve problems. WE like to hire people who have a burning desire to assist clients with solving their problems rapidly using our Applied Intuitive Solutions™ process. While people generally are limited by the limitation of others, we achieve success by combining creativity with innovation to defuse these limitations. The culture of Systems Management Institute rests on Five Pillars of Success:
We rely on evidence-based experience, not only theory.
We enable clients to describe their problems more rapidly while on the go and generate an evidence-based solution plan immediately appropriate to the problem description.
We ensure clients privacy to make mistakes before they go public with their solutions.
We are very selective about our employees.
We believe that client solutions are our most important product.